Position Summary

Tóm Tắt Vị Trí

We're looking for someone who loves people and has a genuine passion for hospitality—not a formal "front-of-house manager," but someone who makes guests feel at home, like they're visiting a friend's café. You'll be the warm, welcoming presence who brews our signature drinks, chats with regulars, keeps our space feeling cozy and organized, and coordinates smoothly with our kitchen team. This is about creating a vibe, not following scripts.

Chúng tôi đang tìm kiếm một người yêu thích mọi người và có niềm đam mê chân thành về hiếu khách—không phải một "người quản lý phía trước chính thức," mà là một người tạo cho khách hàng cảm thấy như ở nhà, như họ đang ghé thăm quán cà phê của một người bạn. Bạn sẽ là sự hiện diện ấm áp, chào đón, người pha những thức uống đặc trưng của chúng tôi, trò chuyện với những khách hàng quen thuộc, giữ cho không gian của chúng tôi cảm thấy ấm cúng và có tổ chức, và phối hợp suôn sẻ với đội bếp của chúng tôi. Đây là về tạo ra một không khí, không phải tuân theo kịch bản.

Key Responsibilities

Barista & Beverage Craft:

• Prepare and serve high-quality coffees, teas, juices, smoothies, and signature beverages following our recipes
• Take pride in latte art, consistency, and presentation
• Maintain espresso machine and coffee equipment in perfect condition
• Manage bar inventory—ordering supplies, tracking stock, and maintaining cleanliness

Front-of-House Hospitality:

• Greet guests warmly and make them feel genuinely welcome (like they're visiting a friend's place)
• Remember regulars' names and usual orders—build real relationships
• Handle guest questions and requests with genuine care and problem-solving
• Suggest menu items and specials in a natural, conversational way
• Handle payments and POS systems smoothly and accurately

Kitchen Coordination & Operations:

• Communicate clearly with kitchen team about orders and timing
• Manage delivery coordination (Grab, direct delivery riders) for accuracy and on-time dispatch
• Receive and verify supplier deliveries
• Finish and plate desserts for sale (coating, presentation, etc.)

Space & Environment:

• Keep the café clean, organized, and welcoming—dining area, bar, restrooms
• Maintain high standards of personal grooming and hygiene
• Ensure the "vibe" stays positive and the space feels like a second home to guests

Qualifications

Experience:

• Barista or café experience is helpful but not required—we'll train you
• What matters more: genuine love of people and hospitality

Skills & Qualities:

• Fluency in both English and Vietnamese (required)
• Natural conversationalist with authentic warmth—you genuinely enjoy connecting with people
• Organized and detail-oriented (consistency in drinks, cleanliness, orders)
• Quick learner who thrives in a fast-paced environment
• Problem-solver who stays calm under pressure
• Comfortable with POS systems and basic tech
• Excellent personal grooming and professional appearance

The Right Mindset:

• You see the café as your space—you care about it like your own home
• You remember names and details because you genuinely care about people
• You're passionate about quality coffee and food
• You're humble, coachable, and excited to learn from the team

Role Overview

As Green Monkey expands, we are looking for a dedicated Kitchen Supervisor to bridge the gap between culinary excellence and operational management. This role requires a leader who is comfortable with both a chef's knife and an Excel sheet. You will work closely with the Café Owner to ensure the kitchen is profitable, organized, and perfectly synced with our service team.

Key Responsibilities

• Kitchen & Service Coordination: Act as the primary link between the kitchen and service team to ensure smooth operations, minimal wait times, and high-quality food delivery
• Operations & Purchasing: Manage kitchen workflow, inventory control, and placing orders with suppliers to ensure zero stock-outs
• Scheduling: Create weekly staff rosters and manage labor hours effectively
• Quality Control: Maintain strict food safety and hygiene standards while ensuring every dish meets Green Monkey's brand standards
• Flexible Leadership: Coordinate with the Café Owner on daily priorities and adapt working hours based on business needs

Requirements

• Skills: Basic English and proficiency in MS Office (Excel is essential)
• Experience: Previous experience in a kitchen leadership role
• Communication: Ability to communicate clearly with owner and front-of-house staff
• Availability: Must be flexible with schedule (6 days/week, 1 day off)

Compensation & Benefits

• Fixed Salary: 10-15M VND per month (negotiable based on experience)
• Performance Bonus: Monthly/Quarterly bonuses based on Guest Satisfaction scores
• Social Insurance: Full coverage per Vietnamese Labor Law
• Work-Life Balance: 1 fixed day off per week
• Growth: Opportunity for expanded responsibility as Green Monkey opens new locations

Why This Role Is Unique

You are being hired as a business partner to the owner. Your success isn't just measured by food taste, but by guest happiness and kitchen system efficiency. This is an opportunity to directly impact our expansion and be recognized as a key leader in our growth.

Reporting To: Kitchen Manager/Chef

Days Off: Once a week (Wednesday or as assigned)

Break Time: 3:30 PM - 5:00 PM

Essential Functions

Kitchen Maintenance & Hygiene:

• Ensure the kitchen and shop are clean, well-maintained, organized, with dry floors at all times
• Maintain hygienic working environment with all areas regularly sanitized
• Wash and sanitize vegetables and fruits
• Cleans and sanitizes dishes and related service ware
• Weekly cleaning and sanitizing of fridges and ovens

Food Preparation Support:

• Assist Chef with food preparation (roasted peppers, grilled vegetables, chicken, etc.)
• Cut fruit for juices and refill condiments boxes regularly
• Pack food and beverages for delivery

General Operations:

• Collect and remove trash from all areas and maintain waste bin cleanliness
• Carry out general cleaning (sweeping, mopping, washing up, emptying rubbish)
• Clean shelving and refill spices as needed
• Wash, wipe, sort, stack and store cleaned items safely and organized
• Inform management of any ingredient shortages
• Assist with shipper communication
• Other duties as assigned

Ideal Candidate

• Detail-oriented with strong commitment to hygiene and food safety
• Ability to work in a fast-paced kitchen environment
• Physical stamina for standing and working long shifts
• Willingness to learn and follow procedures
• Team player with positive attitude
• Some kitchen experience is helpful but not required

Position Overview

The Kitchen Steward plays a critical role in maintaining our kitchen and restaurant spaces to the highest standards. This role ensures food safety compliance, supports our culinary team, and contributes to the guest experience through impeccable cleanliness and organization.

Essential Functions

Kitchen Cleanliness & Maintenance:

• Ensure kitchen and restaurant are clean, well-maintained, organized with dry floors at all times
• Operate pot-washing machinery and maintain hygienic working environment per regulations and company standards
• Clean and sanitize dishes and related service ware
• Clean and maintain floors and walls in kitchen and dishwashing areas
• Wash, wipe, sort, stack and store cleaned items in an organized and safe manner
• Clean, sanitize and close workstations
• Adhere to Safety Data Sheet (SDS) information for proper chemical use

Waste Management & Recycling:

• Collect and remove trash from all areas following established procedures
• Dispose of waste per standards and adhere to recycling guidelines
• Ensure waste bin areas are kept clean and tidy

Inventory & Maintenance:

• Remove breakages or chipped items from circulation and update inventory register
• Report any maintenance or hazard issues to the manager
• Assist in light food preparation as directed by manager or chef
• Assist in serving food and beverages

Customer Service & Support:

• Represent Green Monkey Saigon in a positive, professional and courteous manner
• Ensure service standards that encourage repeat business
• Maintain harmonious atmosphere and respond to guest queries professionally
• Provide information to guests about the restaurant and facilities

Key Attributes

• Courteous, empathic, and customer-focused
• Credible, ethical and trustworthy
• Cooperative with excellent working relationships
• Honest, reliable and confidential
• Highly motivated with enthusiasm and energy
• Well-groomed and professional appearance
• Able to work under pressure and remain calm in emergencies
• Willing to embrace change and pursue continuous improvement
• Able to work flexible hours and shift work

Qualifications

• Education: Completed schooling (desirable)
• Experience: At least 1 year as Kitchen Steward (helpful)
• Skills: Strong communication, excellent customer service, time management, attention to detail, ability to multitask under pressure